Yes, you can. Some of our pumps are sold with a prefix power supply cable (e.g. for deep insertion into a well) but the cable can be lengthened to suit installation needs, provided that the work is performed by competent personnel to prevent that the cable junctions became the cause of water infiltration or dispersion that can damage the pump, or worse, present hazardous situations to the user. The cable must have certain technical characteristics depending, for example, on the length you need or the volts it must provide. The product manual contains the rules to follow. Our instruction manuals are available on our site or in our DNA software.

It is normal for the pump to generate noise during function. If the noise is particularly pronounced or otherwise different from the one usually produced during work it can be a symptom of problems. Depending on the area of the pump (hydraulic section, support, motor) from which it comes, you can try to identify the cause. We recommend you first read the product manual (or in our DNA software), then contacting your installer for the system verification. If this solution turns out to be unsuccessful, we suggest you to call your dealer.

DAB products for which assistance is required must be brought to one of our Authorized Technical Assistance. In some cases (when it is impossible to transport the product), warranty service can be carried out at the installation point. In any case such interventions must be authorized by DAB Customer Service.

The number of flashes and the frequency of the LEDs indicate the type of error. In all the manuals of our products there is a legend for this type of errors. Our instruction manuals are available on our site or in our DNA software.

 

 

It is an Italian acronym for "Centri di Assistenza Tecnica" (Technical assistance centers).

You can use the appropriate section of our DNA software to choose a DAB product from a competitor's product. However, before purchasing, we recommend you consult the dealer of your zone.

You can read our quick guide for home pumps and contact one of our agents who can provide an advice before the purchase.

You can read our quick guide for home pumps and contact one of our agents who can provide an advice before the purchase.

You can go to our DNA software and contact one of our agents who can provide an advice before the purchase.

You need to check this only with three phase electric motor, since the single-phase motors always rotate in the correct direction. If the direction of rotation of the motor is incorrect, an overload can occur and result in a serious damage to the electric pump.
All the details for checking and correcting the rotation direction (including some illustrations to make the procedure more understandable) are in the product manual. You can find every instruction manual or here in our DNA software. The verse may be clockwise or counterclockwise depending on the product. The direction of rotation must be checked every time the electric pump is electrically disconnected.

All our products have a label with the name of the product and a numeric code on it, "N. X XXXX ". You can get the model and the product revision from this number. It is imperative to know this number whether you need to contact your installer and our customer service:

 

 

The warranty is 24 months from the purchase. You must exhibit proof of invoice or receipt (the receipt must contain the name of the product purchased). The warranty only persists if the product is defective.

The remove of the lock key is required in order to make changes to the operating parameters. Changing these parameters is recommended only by experienced personnel or by people following the instructions in the manual or with the supervision of the customer service. The lock key can be removed by pressing a different button combination for each product. The right combination is always written in the product manual.

You need to read the model and serial number of the product (the code no. X XXXX on the label on each of our products). With this information you can trace the spare part through our DNA software that contains exploded drawings of our products.

 

 

In the manual of our products there is always a list with error codes and the possible solutions to resolve them. If the reading of the manual is unsuccessful, we recommend that you contact your installer (electrician / plumber) who will also check is the installation is correct (piping size, presence of any obstructions, the electrical connection, etc.). If you can’t solve it, we advise you to call the customer service.

If you need help for choosing a DAB product you can contact our agents who also provide advice on purchasing. They constantly follow training courses to learn how to indicate the best product according to user needs. You can also read our quick guide for pumps selection listing our home and residential solutions.

In case of technical assistance, you can contact the dealer from whom you had purchased the DAB product or one of the DAB authorized service centers.

To buy one of our products or to know its prices, contact our sales agencies (they are divided for geographic area).
Our headquarters (Mestrino – Italia), our manufacturing sites around the world and our branch offices worldwide do not sell products directly to end users.
To request spare parts to our agencies you need to know:

1. model product
2. product number and year of manufacture
3. registration number and denomination of the detail
4. amount of detail required

To track these data, just check the product label (No. X XXXX) and check the replacement code using our DNA software (DAB navigator application), where you can find the exploded drawing.

 

 

You can contact your local dealer who will help you.

You should contact your local dealer for help.

In our glossary you can find all the terms that is good to know when you are dealing with our products.

The H07RN-F is the name of a particular cable, water, oil, cold and grease resistant. The meaning of the letters are: H Harmonized cable, 07 (Working voltage is 450/750 Volt) R (type of insultation, rubber), N is the type of sheath-cladding material (chloroprene rubber) F indicates the conductors types, the cable is flexible. The standardized cable system is istitutionalized by the CENELEC (European Committee for electrotechnical standardization).

Our headquarters (in Mestrino), our manufacturing sites and branch offices worldwide do not sell products directly to end users.

To request spare parts to our agencies you need to know:

1. model product
2. product number and year of manufacture
3. registration number
4. amount of detail required

To have these data, just check the product label (No. X XXXX) and check the replacement code using our DNA software (DAB navigation application), where you can find the exploded drawing.

 

 

The product characteristics are always indicated in the technical sheet and in the product manual. Beware that some products are provided with a quick guide that contains only general information in a graphical form. Some manuals are valid for different products, although the product can differ in some features (such as prevalence or scope). For this reason, to download the correct manual, we advised you to identify the exact model of the product by checking the label on it, reading the code N. X XXXX.

 

 

In our website you can find all the manual of our products, or in our DAB Navigation Application software.

If the pump was produced before the 1st of July 2023 there is no legal reason to change it, the EU 2019/1781 – EU 2021/341 regulation published on February 3, 2023 enters into force on July 1, 2023 and establishes new ecodesign specifications for placing on the market. market or the commissioning of single-phase electric motors, according to which all newly produced surface pumps, with air-cooled single-phase motors with nominal power between 120 W and 1000 kW, must necessarily be equipped with a motor rated of IE2 efficiency, in order to reduce the environmental impact and also the energy and economic expenditure. Here the full text of the law.

We have developed a software tool to help you understand how much you save.

We have prepared a software tool for that too! Choosing a pump model allows you to understand if it has been replaced by a more efficient model. Go to the replacement tool.

It depends on the production date, if it is before the 1st of July 2023 you are in compliance with the law.